Shipping policy

Thank you for supporting Enrique Thompson Music. This Shipping Policy explains how orders are processed and delivered for physical products purchased through this website.

1. Order Processing

All items are produced using print-on-demand services.

  • Orders are generally processed within 2–5 business days

  • Each item is made specifically for your order

  • Processing times may vary during periods of high demand or new releases

You will receive a confirmation email once your order has been placed.

2. Shipping Timeframes

After processing, shipping times vary depending on the destination:

  • Domestic orders: 5–10 business days

  • International orders: 10–20 business days

Shipping times are estimates and may vary due to customs procedures, carrier delays, or regional factors.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • The size and weight of the order

  • The shipping destination

All applicable charges will be clearly displayed before completing your purchase.

4. International Shipping

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Additional fees imposed by the destination country

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

5. Digital Products

Digital music and downloadable content:

  • Do not require physical shipping

  • Are delivered electronically via download or email access

No physical items will be shipped for digital-only purchases.

6. Order Tracking

When available, tracking information will be sent by email once the order has shipped. Tracking availability may vary depending on the carrier and destination.

7. Incorrect or Incomplete Addresses

Please ensure all shipping information is accurate at checkout.

Enrique Thompson Music is not responsible for:

  • Delays or losses caused by incorrect addresses

  • Orders returned due to incomplete or inaccurate information

Reshipping may require additional charges.

8. Delays and Exceptions

Shipping delays may occur due to:

  • Weather conditions

  • Carrier-related issues

  • Customs procedures

While we work with reliable fulfillment partners, delivery timelines cannot be guaranteed.

9. Contact Information

For any shipping-related questions or concerns, please contact:

Email: enriquethom@gmail.com